Returns & Refunds

Thank you for shopping with Biometar. We value your satisfaction and want you to feel confident with your purchase. Please review our Returns & Refunds Policy carefully before placing an order.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery

  • Products must be unused, unworn, and in their original condition

  • Items must be returned in original packaging, including all accessories and documentation

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Gift cards

  • Customized or personalized products

  • Items damaged due to misuse, improper handling, or normal wear and tear

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To assist you promptly, please provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the damage or defect

Once verified, we will offer a replacement or a refund at no additional cost.

4. Return Process

To initiate a return:

  1. Contact us at info@biometar.shop

  2. Include your order number and reason for return

  3. Our support team will provide return instructions

Items sent back without prior authorization may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days

  • Processing times may vary depending on your bank or payment provider

7. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different item, please return the original product and place a new order.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • Allow additional processing time

If the issue persists, please contact us at info@biometar.shop.

9. Policy Updates

Biometar reserves the right to modify or update this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Company Name: Biometar LLC
Store Name: Biometar
Address: 127 N Higgins Ave 307d 2303, Missoula, MT 59802, USA
Email: info@biometar.shop
Phone: +1 (917) 508-5063