Shipping Policy

Thank you for shopping with Biometar. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

Please note:

  • Processing time is separate from shipping time

  • During peak seasons, promotions, or holidays, processing times may be slightly longer

Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Destinations

Biometar currently ships to:

  • United States

  • Select international destinations (availability may vary)

If your country is not available at checkout, please contact us at info@biometar.shop for assistance.

3. Shipping Methods & Delivery Time

Estimated delivery times depend on your location and selected shipping method:

United States

  • Standard Shipping: 5–10 business days

  • Expedited Shipping (if available): 3–5 business days

International Shipping

  • Estimated delivery: 7–20 business days

  • Delivery times may vary due to customs clearance and local postal services

Shipping times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight and size

  • Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

5. Tracking Information

Once your order ships, you will receive an email with tracking details. Please allow 24–48 hours for tracking information to update.

If you do not receive tracking information, please contact us.

6. Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

  • These charges are not included in the product price or shipping cost

  • Customers are responsible for paying any applicable customs fees

Biometar is not responsible for delays caused by customs clearance.

7. Incorrect Address & Undeliverable Packages

Please ensure that your shipping address is accurate and complete at checkout.

  • Biometar is not responsible for orders shipped to incorrectly provided addresses

  • If a package is returned to us as undeliverable, additional shipping fees may apply for reshipment

8. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or customs processing.

If your package is significantly delayed or appears lost, please contact us at info@biometar.shop, and we will assist you in resolving the issue.

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide your order number and clear photos of the damaged item and packaging

We will work with you to provide a replacement or appropriate resolution.

10. Policy Updates

Biometar reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

11. Contact Information

If you have any questions regarding shipping, please contact us:

Company Name: Biometar LLC
Store Name: Biometar
Address: 127 N Higgins Ave 307d 2303, Missoula, MT 59802, USA
Email: info@biometar.shop
Phone: +1 (917) 508-5063